Friendly, knowledgeable staff who cater to their customers. I never waited more than 3 minutes to be greeted and assisted. Work was done quickly with detailed explanations of all work that my car needed.
My truck got sent to them from another dealer that couldn't fix my truck and they fixed it and had it back to me in 30 days! Right on!
Service advisor was very professional and helpful. My truck needed warranty service and it was very smooth and easy to complete.
We have done business with Kearny Mesa CDJR for a few years now. We have our set team members we deal with. Adil for sales and Sweets and Billy for service! We wouldn't think of going anywhere else. Top Notch Customer Service is provided by those three!
Kearny Mesa CDJR is a top notch dealership. My wife and I met several people throughout the course of purchasing a new Dodge Challenger. Hector was our first contact at the dealership, and he worked with us throughout the entire process. We also worked with Adil and Kyle, who were also extremely friendly and professional. Purchasing a new car can be a bit stressful, but my wife and I both agree that Hector and his associates made the process quite pleasant. Their positive and friendly attitudes were contagious. We certainly recommend Kearny Mesa CDJR.
Very efficient and reliable. Easy in and easy out. I’ve been going there for years.
Jr was very helpful and just plain nice. It did take longer than promised but they did make me feel happy and bit over charged. Thank you!
excellent Service! Even with the long line of cars in front of me, I was worried this would take too long , but I was checked in within 10 minutes. The Tech. explained everything that was going to be done with my Jeep (60K inspection) My Jeep was ready by 2:30 the same day. Thank you.
Jr. was very professional, told me what was needed service, i needed oil change, he said they were really busy, took a bit longer than he anticipated. Overall the experience was great as can be. Thank you.
Tito was great answered all my questions and was very helpful getting the deal done
Great service reps. Easy to get ahold of after an appointment is made and the vehicle is dropped off
The service department has gone above and beyond to ensure my vehicle is working as it should and have always had it ready when I needed it.
This is the second Jeep I purchased from this dealership . I was very pleased with how my sales rep (Alan K) listened to what I was looking for and found the best fit.
First time bring it in for service.Met Jr and job was done right on time.
Alfonso was very helpful and provided excellent customer service! He was professional the entire process and would recommend to anyone!
The man that helped me the service advisor was so helpful. He was amazing. He got me in and out in an hour. Thank you guys so much. The service advisor was Josh Kelly thank you so much Josh.😊😎👍
Alfonzo was very professional and extremely helpful. The Service was finished ahead of schedule and I was very happy with the over all professionalism.
While on a trip from Atlanta to San Diego towing our airstream our Brand new Ram 2500 had a check light turn on, I called several dealerships in the area nothing available for weeks! However, I call Kerny Mesa service office told them my emergency situation and wiggled us into a quick check. They ordered the parts and done in a few days. What can I say other than amazing customer service and the team of people there were fantastic! Saved our dream month long family vacation from utter disaster. Thanks Team Keny Mesa YOU ROCK!
Joaquin reached out after I submitted an online inquiry on a jeep. There was an issue with rear spare tire needed to be ordered and Joaquin followed thru the process from start to finish. I appreciate the attentive customer service.
Are service advisor Billy Amaral has always treated us great! We always go to him.
Everything was top notch. Alfonso was and always has been excellent in all respects as my service advisor.
I always get the best service from Chris Schweitzers. He always listens to my concerns and makes sure I’m taken care of. 5 star rating on him and his supervisor Promise!,
First service was quick (24 hour turn around) and efficient. Junior (service technician) was cordial and patient. Highly recommend the service department.
Chris was fantastic! This visit, he handled everything the car needed, with good communication and follow up. Very accessible and helpful. My prior interactions with the dealership have been less than stellar, hence the 4-star review. Calling to fix a recall in the past was an exercise in futility. The dealership never had the right parts. There is no car rental provided (and big Chrysler does not reimburse despite their promises, but that’s another story). But for an actual issue, I’d highly recommend dealing with Chris if he is available.
Chris Sweets is my service advisor and does a great job with communication, attention to detail and overall great customer service. He is my man!
My Rep, Junior, is great. I have been going there for years and will continue to go as they are honest and do not try to oversell unnecessary work. I went for brakes and they took them apart and said they were still good and just needed a good cleaning as i go to the beach a lot and sand was making the squeaking noise. They rotated my tires while at it too.
Efficient and on time customer service. Very attentive to my needs and my time limitations.
Great service/ Great customer service/ I couldn't ask for anything else. I am a happy customer.
The service technicians are friendly, helpful, listened carefully to my concerns, explained every step taken and are thoroughly professional. We will definitely return!
Did an early drop off. Painless and convenient, the work was done and completed quickly
I had made an appointment and my advisor explained all the different options that may vehicle needed. Very happy with the service.
Everyone was very helpful in the vehicle service process. We are very happy with the service we received.
Always been a pleasure coming here. Fonzi helped me. Very polite and informative. Pleasure to work with him.
Friendly staff, they were very informative with the repairs and kept me up to date on the repair and condition of my vehicle.
I bought my car at Kearny Mesa Dodge, All servicing has been at this dealer, all servicing has been excellent including the most recent. Keep up the good work.
Great communication and I’m very happy with my experience there. I’d definitely buy there again.
Alway great working with Billy and the team for quick service and return of my vehicle.
Eduardo was very friendly, knowledgeable, and helpful during our purchase on a new Pacifica Hybrid.
I am very pleased with the service and the professionalism. Everything was smooth and timely
Jeff (salesman) is super friendly and got us a great deal on our Jeep and very helpful with everything we needed to know.
Been having my car serviced here for over 5 years even though there is another dealership much closer! They always strive to please and I'm getting great setvice!
It's good , efficiency and helpful. Good people on welcome zone,clean and clear conversations
William in service was on it and everything was great! Thank you all so much! 🙂
Great service! Overall but I wanted to also mention Jesus was the best! He helped me choose new tires for my Jeep and was able to add tire change to my appointment even though I only went for oil change. I’m very happy with his knowledge and expert advice
Extremely helpful! Had an issue with my truck on a Saturday, mind you I live 7 hours away. Stori A. took the time and got my vehicle in the same day to have it diagnosed, this is after all other dealers around area told me 5 days for next appointment! Then when above and beyond to make sure it got repaired even after had some issues with warranty. Definitely recommend this dealer
Much better than my last dealership who I won't mention. My Rep. "Sweets" was great. His communication was clear and concise. Very professional and didn't try to get me to commit to work that wasn't necessary. Everything went smoothly. The only issue was the time frame. It takes a a long time to get things completed because they are so busy. Thanks KMDJR!
Thhis was our first time using this dealership/service department. Just needed oil change. Personnel were courteous and seem competent. We were able to get an appointment within a couple days. Two negatives- 1) upon arriving at appointment time, we were told it would take 2 hours to get the oil change done and 2) the oil change service cost over $100. The same service at our dealer in midwest is about half the cost, twice as fast, and our vehicle is returned washed. Perhaps there are different standards in Southern California as we have not used any other service departments here.
Incredibly professional. Very happy with Josh Kelley and the entire team. Great communication and passion in their work.
Excellent Timely work, service advisor was top notch, good communication. Again, excellent timely work, good service
Received awesome service. My Service Advisor,Billy, was great as always. Thank you Billy for caring.
KMCDJR Service Advisor Billy A. was very helpful. He was able to get my Jeep in early by leaving it there instead waiting for my two week appointment. This was based on his recommendation. He helped me navigate all of my vehicle service and warranty needs with a friendly demeanor. It was a pleasure working with Billy. The Service Tech also did a great job repairing my Jeep.
Junior took care of me and called when the vehicle was ready. Great communication and was fast and easy.
Josh was attentive and responsive, following up on a timely manner and providing assitance in navigating the warranty process. Thank you Josh for great communication and for and looking out for the customer.
Very organized team and great customer service at the dealer as well as a follow up!
Once you get to the actual service rep, the service is great, but they seem to have outsourced the service phone line and I have had several bad experiences: They booked by an appointment through the service line and when I showed up at the appointed time, I was told they couldn't get to my car for another two weeks. Another time I needed something specific and it was days before I got an answer through the service line. The trick is to get the direct number of a service rep and not call the main number
Very efficient and pleasant service experience. Work done on time. Have had the vehicle serviced here before.
very good dealership - been servicing my jeep her for over 12 years - always take good care of me and my jeep
Professional and efficient as always. Attention to detail. Zero nonsense. Great service, easy to communicate with.
Candidly, I didn’t have much confidence after a bad experience at another local San Diego Dodge service department. So, I thought I’d try Kearny Mesa Chrysler Dodge Jeep. “We love muscle cars here” is what the amazing Service Manager “Ely” said to me after I voiced my apprehension of trusting my 2022 Dodge Challenger Hellcat Widebody Redeye Jailbreak to him and his team’s care. Ely was right! He and his fine team were very kind, caring, competent and they love muscle cars - all cars! I trust Ely and his fine team. Thank you guys. You are the ...
Alfonso Fuentes was my service advisor. He went above and beyond to ensure my concerns were taken care of efficiently and in a timely manner. In my case, a few different issues arose that needed extra attention and Alfonso (Fonzie) wasted no time in resolving these issues. Alfonso is incredibly pleasant to work with, plus he was thorough when describing in detail the service that was needed. I give Alfonso 10 out of 10 stars. Overall I have had very positive experiences at both this service center in Kearny Mesa and in Poway. I highly recommend.
The service team here has been taking care of for decades. We've had our share of experiences with service teams at car dealerships and these people are better than the rest when it comes to professionalism and courtesy. During this last visit, they had the work done in LESS time than they estimated. How often does that happen to you with other car maintenance & repair shops?
Thank you to the team at Kearney Mesa CDJR! Josh was phenomenal and the entire team took great care of me and my Jeep! I will be back for my next service
Christopher Melton in the service department was absolutely phenomenal! The level of service he & his team provided in a timely manner was exceptional! I needed my turbo replaced, so we could go on a family vacation and I needed it done in a short amount of time, he just made it happen. I will continue to be a product ambassador for the dealership-thanks to The Topher!
Extremely polite work completed very quickly. Nice sitting area. Superb! No complaints about how I was treated or work quality
excellent customer service. I would go again for service. This was a recall service. Thank you
Alfonso was a great help. He let me know the process and kept me informed in a timely manner.
Excellent service department that takes care of its customers. Went into to have the fuel filter on my EcoDiesel changed and it was completed in about two hours.
Outstanding and honest service. I brought my Jeep I'm to have it serviced. William Ameral is the person I trust when it comes to taking care of my Jeep.
Chris was great with every step of the repairs. It took some time to gather all the parts for the repairs needed and he was sending me text messages as to when they would be ready to fit me in once parts were onsite. Chris then texted me to say when my Jeep would be ready and actually called a day early to say it was finished.
This service dealer is the best. When another dealer in La Mesa California lied to me multiple times, I went to Kearny Mesa. They were truthful, kind skilled and did the work in a timely fashion. My car was cleaner when I picked it up than when I left it. Joshua is a great service advisor and let me know what was happening with my van. I would give this service dealer more than five stars. I won’t be going anywhere else for service.
Worked with Jeff Salimi -- CAN NOT EXPRESS HOW GRATEFUL we were to have worked with him. He came highly recommended and wouldn't want to work with anyone else. Found the car we were looking for right away, he had the patience to let us go to other dealerships but in the end Kearny Mesa had the best deals and Jeff had the best service.
I had a great experience going to Kearny Mesa Chrysler Dodge Jeep Ram. I have been going there for years and they always take care of my problems and treat me with care. I’ll continue to bring my vehicle here.
Customer service and service on my car was great. I was so happy with my service manager Alfonso. He made sure I was taken care of and my car was ready within a few hours. They performed a recall on my Jeep that I had been waiting for and turned away at other dealerships for. It was easy to schedule the appointment and to get ahold of my service manager. It was my first time here and I will be back instead of trying the dealership I bought my vehicle at. I would highly recommend.
My experience with Adil Sahleem and team was great! He was not pushy or high pressure which I appreciate. He was kind and friendly. He followed up when I was looking and after I purchased.
Jeff is a Great person Who Help me to get these car I purchase couple of days ago: and Thank you to keep me more comfortable and make everything easy. You are a excellent person and Thank you Again.
Service was great was always. Billy is fantastic and is always looking ahead for future service needed.
Alfonso Fuentes, my Service Advisor was courteous & professional. He kept in constant communication with me, and informed me of the necessary maintenance and repairs to keep my vehicle operating optimally. He is an outstanding SA.
Alfonso is a pleasure to deal with. He always keeps me updated and he the dealership was on time with all repairs
I was in town from Palm Springs visiting family and was smelling burning plastic in my car that had me extremely worried. Alfonso helped me out and knew I needed my car to return home he explained something could’ve stuck to the bottom of my car causing the smell and he had it checked out extremely quickly and sure enough, he was right! Everyone in the office was extremely kind to me and my son. Glad it was something simple but I will definitely return in the future for repairs because of how good I was treated!
Ron & Alma helped with my purchase. 5 stars for both. -1 Star as veh has issues unresolved after 2 months. Praying it's not a lemon. Staff very helpful, veh being a demon. Investing in buildout of van & hoping I'm not wasting time/money. NOTE: pchs was in person - not contactless.
I had a great experience. Elyas was helping me through my visit, he made it very easy and fast and convenient. Definitely 5/5 rating 👍
Easy, fast and efficient! I made the appointment online and it was very simple. On the day of my appointment, I got there on time and they were ready for me! I was offered snacks and beverages. Excellent service! Thank you Elyas Popal for a great service!!! ⭐️⭐️⭐️⭐️⭐️ A shout out to Jeff Salimi for your genuine care! ⭐️⭐️⭐️⭐️⭐️
Fast, Friendly, Courteous. I've been getting service there for the last 11 years and I will continue to!
Appointment made dropped off car diagnosed. Rep called me and explained the diagnosis and car was repaired/returned and covered under warranty.