Customer Testimonials
Alfonso is our service rep and is impeccable. It would be nice if there were a chance to rent a vehicle while the all day service is taking place. We have to drive up from Rosarito Beach Mx. In two cars because of that, whereas Frank Toyota provides that service and it is a big help. If they can do it, why can?t you?
Super friendly and professional from drop off to pickup. Alfonso was great to work with. Great all around customer service. Even though they were backed up, oil change was very quick.
Great team. Great customer service. Very friendly. Great amenities while you wait also provide Uber if you don’t want to wait. Never a bad experience
Aldo was very helpful.and made the process very easy. He even drove to nearby dealership to bring the truxk.i wanted to Kearney Mesa. Kyle got me a very rate for my loan and add one like warranty and other protection options for a good deal. Truck was a little overpriced, however, it is very unique and only one I expect to see in San Diego or other nearby areas. I love my truck. Thank you.
Adil was wonderful to work with! No pressure, very accommodating, professional; He spent significant time with us, answered all questions we had. And after purchase, he spent significant time explaining the features with the new car, making sure we were comfortable!
AGM battery went bad. Don't know why. Van would not start, even with a jump. Had to have the van towed to dealer. They replaced the battery.
I needed an oil change and I happened to get a coupon in the mail at just the right time so I made an appointment. I arrived early to my appointment because I finished with work before I expected. Zachary was helping me and took my car in, no problem. I also forgot the coupon I received in the mail at home and he was extremely accommodating and went out of his way to make sure I was able to still use it. Customer service here is always above and beyond. I purchased my vehicle here and will continue to ...
Richard and the staff where Very Friendly and helpful. Lady in finance department was fast and friendly. The manger was very helpful too. Great day to buy a keep.
Friendly, competent service throughout. They were helpful in finding the right car for me and I love it!
I found it do not have to wait for a long for service. I was in there very quick and the car was ready in a timely manner.
Outstanding! 10 attaboys to Billy Amaral for his service to me and my needs!
I made an appointment for maintenace repairs and was assisted by William. His customer service was impeccable. He kept me up to date through the whole process with updates on wait time, inspection results, costs....EVERYTHING and I couldn't have a better experience. I've been coming here for years to service my Jeep and will continue to do so.
I made an appointment for maintenace repairs and was assisted by William. His customer service was impeccable. He kept me up to date through the whole process with updates on wait time, inspection results, costs....EVERYTHING and I couldn't have a better experience. I've been coming here for years to service my Jeep and will continue to do so.
I went to shop for my jeep and was greeted by Jeff. He was very accommodating and listened to what I wanted. I told him that this was my first stop and that I had plans to check out other places and he said "no I will take care of you, no need to go anywhere else!" And did he do just that! We walked around the area and I couldn't find any that I liked so I was starting to feel disappointed. Jeff kept doing his job and I was seated in the waiting area, he ...
Kearny Mesa Chrysler Dealer is the best. They have consistently outperformed great service expectation. My car had transmission problems and they fixed everything wrong with car in timely manner and provided extended rental car. They certainly make owning a Chrysler auto hassle free when things don't go right.
Great customer service! Zachary Keever did a great job setting up the service and researching my future needs. I would come back here for service.
Friendly, courteous and professional. Large dealership with small town down to earth salesmanship. Well worth the trip from Temecula to San Diego. A special thanks to Sam Rosano who even delivered the vehicle to my home in heavy traffic after perfect detailing. I would recommend you highly to anyone in the market for a new or used vehicle.
Pick up and drop off were very efficient. Bill quoted me a price for the work I needed completed and still honored that price even though he found I needed some additional work during the vehicle inspection. I couldn't ask for anything more! I'll be back.
Scheduled an appointment in one day. Service repair was covered under warranty. My car was finished and I picked it up the same day and everything works great. Fonzie was a pleasure to work with.
Very satisfied. Staff is knowledgeable, helpful and trustworthy, again. Will come back and recommended. Thank you
Excellent service. I could not be more satisfied with Kearny Mesa Jeep and Alfonso. They even paid for my rider to get to the dealership to pick up my car when the service was complete
Jeff and Aalid were very helpful and did their best to get me the car I wanted. Super happy with my new Jeep.
We were looking for a new car, Jeff was able to help us identify exactly what car and features we were looking for and found the car! The whole process from start to finish was great!
Jeff was wonderful! Very knowledgable, the whole staff was great to deal with.
We went to San Diego from OC for a Wrangler and it was worth it. We spoke to about 8 dealers, this was the best. Ron was honest and the whole experience was good. We love the car.
Very good customer service. Great experience with our sales person.
The best place to take your car. Service advisor Zachary Keever is excellent. He listens to you as a client and tries his best to get you in and out as quick as possible.
Very Good Everybody in the customer service department was very good
Wonderful customer service and friendly staff. I recommend Kearny Mesa ram to anyone looking for a new or used car. I love my new truck.
Alphonso was the best, got my vehicle in immediately with no wait time. Called me to let me know what needed done. And then when I couldn't pick it up. He brought it to me... He's outstanding and the only one I want doing my device...
The service was good but they had a 450lb guy drive my car up and he moved the steering wheel and the seat so he could fit in the car. I do not like my wheel and seat to be moved EVER. Also the entire drive home I had to listen to my seat squeaking because the electric mechanisms in the seat are not made to handle that kind of weight. When I got home I had to spray WD-40 to stop the squeaking. I called and complained and told them I never want a heavy person like that in ...
George from Sales was fantastic! He took the time to answer all my questions, and get me into a grown-up Jeep! Also, Elma from Finance was a dream to work with. She was quick and no-fuss, got me in and out in no time. Thank you George and Elma!
As usual the service was great. I didn't have an appointment, but Billy was able to get my Grand Cherokee service in about an hour. My only problem was the self-serve free coffee machine in the waiting was not working, only gave hot water (tried it twice, and saw other customers have the same problem),
Service advisor Bill Hunter provided me with great service. Took care of my Jeep's Stop/Start problem. Checked me in right away. Provided rides to take me to work and picked me up when the JLU was repaired. Printed out my extended warranty coverage and answered all my questions about the coverages. Wish all customer services were like the one Bill provided.
Thank you for honoring oil change coupon , it saved me money. The only complaint is it took 3 hours for the oil change. Overall the service was great . Thank you Zachary
Every time I have my Dodge Ram serviced at Kearny Mesa Chrysler Dodge I receive excellent service. I always schedule early in the morning, and I am done in an hour. They recently remodeled their waiting room and it was a pleasant surprise. Very personable staff, and courteous.
I had a great, enjoyable and amazing experience!! Jeff made the process simple and super friendly!
Excellent service! I had a great experience from beginning to end. They listen and offered me the best! Specially Jeff Salimi! 🤩 He answered all my questions and got me the best deal!!! I am telling all my friends! Thank you Jeff!! 🏆
Bill took my call at five minutes before close about my wife’s Liberty throwing the serpentine belt. Had it towed to the dealership that night. Left my info at the overbite box and Bill reached out first thing the next morning. Got the parts I needed and had me on the by 6pm. Never had a bad dealing t this dealership and I recommend them to my friends that drive JEEP and DODGES.
Ron Noori was instrumental in getting this sale. He made the buying process feel comfortable and wasn't pushy. He listened, instead of just waiting for his turn to speak. And he connects on a human level. Rare. Kearny Mesa- keep him around
Awesome job and even saved me $$. Fonzi was a wonderful service department rep. Very warm and sincere. My go to place for all my Jeep services.
Alex was very helpful but when I turned the AC on on my way to Palm Springs it still didn’t cool the car. The ac repair was my primary reason for service all other repairs were satisfactory.
ordered the truck and the gm forgot to add my 12 inch screen and aux switches, wasnt to happy about that. Eduardo Alaves took his time to make things right and if it wasnt for him I would have just walked and left the truck there.
They repainted my Jeep under warranty, turned out great! William is very helpful and kind, he kept me updated throughout the process. I’ve had other services and repairs done at this location and they always do a fantastic job.
Gracious and helpful service advisor. Fine diagnostic for future needs. Will certainly return for any additional work needed. Minimal waiting for completion of needed work.
I was greeted quickly. My truck was serviced in less than 90 minutes as they said it would be. I will continue to have my truck serviced there as I have for the last 7 years
My service advisor Zach is awesome! He was very professional and the. check in went smoothly! He was able to check me in very quickly and the wait time to complete the service was very short while I waited in the customer lounge, The lounge was very clean and comfortable. They did an excellent job on the repair to my car!
I had the BEST service experience here because of my service advisor, Alfonso! I took my car in for an oil change and it was very crowded that day with many cars pulling up needing service. Alfonso came to me and was warm and friendly and had a terrific attitude! He immediately texted me once I left and got my car done in less than half the time I expected. I have been coming to this dealership for over 10 years and have had many service advisors however Alfonso was the BEST! I appreciated his kindness, keeping in touch and taking ...
All the employees there seem to be very very nice very helpful customer service was above 100% a very welcoming very clean organize no pushy sales
Easy to make and get an appointment. Quick in quick out. Always done right. No need for a loaner vehicle on routine Maintance. Thank you
ZacK is great! So helpful in the service department 10/10
Alfonso was great and quick. Would love to work with him again if possible. Everything seems to have went well this time around. Thank you for the service man/woman who actually did the work.
Aldo was great and his associate. Very friendly, the process was quick and easy, and got a great deal and price on trade. Very happy
Kept me updated on the progress on my jeep snd gave me A detailed report on what needed repaired. I was able to keep my jeep there at the dealership until I was ready to pick it up.
Great warranty service. Billy keep me up to date on progress. Work completed on time and efficient. Will be returning for my normal five thousand mile oil change.
Everything went well! Eduardo was very helpful going through the buying and explaining the new functions of the new Jeep!
80k service was great! Recall flashed all my system. Addon fuel injection cleaning help my car runs smoothly. Discount coupon applied. Uber ride back and forth was fast. Alfonso was great with feedback during sservice. Great job guys!!!
Zackery is an an excellent service rep. Took good care of my 2015 Rubicon. Running like a champ again. Will use Kearny Jeep for my servicing.
Everything was fine from scheduling an appointment to picking up my Jeep after repaired. i purchased my Jeep from them 3 years ago and have recommended friends.
Thank you very much Zach for the great service!!! My Jeep was ready within the estimated time. Greatly appreciate the help from Troy as well. The entire team there is very collaborative and look forward to next visit!
Everything went well. Only complaint I would make is the techs need to remember to reset the oil change light after the service is complete.
Great best in town I would recommend that service department to anybody
My expectations were met. I was kept informed on progress of work. Complete assessment was conducted and the pre-authorized work was accomplished in a timely fashion.
The first time I had service there I wasn’t completely satisfied but the Manger handled it and made it a positive one for next visit. Troy was very friendly as well.
Extremely pleased with service received at Kearney Mesa. Service Advisor Billy Amaral, who I've dealt with for most of my service is always ready to take care of any needs and questions I have, and is very personable, courteous, and thorough. I would highly recommend the service department at Kearney Mesa.
Good customer service friendly staff took care of everything I needed car is running excelente
Very good experience an excellent professional seller with a good position
Alex O is a great service advisor! He is friendly and honest with time and price quotes. Thanks again Alex! Great dealership for sales and service
Reasonable service prices and good service. They could a bigger customer/advisor area.
Jeff and the team were absolutely amazing! The process was smooth and easy. We Love our new car! Would recommend keep Kearney Mesa to family and friends.!
Troy Miller is a great service advisor. Always a pleasure to work with.
Alex did a great job, very thorough and great follow up. Took the time to call back on a quoted price and stayed in touch the entire process
The customer service experience has vastly improved over the last several years. Right off the bat Bill was personable and engaged with what I needed for my truck. The follow up calls and detailed information was great. Well done.
Took my car in to replace a headlight and service.
Troy Miller, you're the best! Quick, frequent updates, efficient, polite. An example of what a great customer experience should be.
George was the greatest salesman I’ve ever worked with! The whole team really helped me find the car I was looking for and was able to bring it to a very reasonable price. Would definitely go back again, 10/10 recommend.
Kearney Mesa Chrysler Jeep Ram has always taken good care of my vehicle. The crew is great and William did a great job of taking care of everything.
Overall Daniel Santamaria was great help in the whole buying process of my new vehicle. Daniel was very knowledgeable in what I was purchasing and very thorough will the whole transaction. Would definitely recommend anyone to see Daniel if your interested in the most pleasant purchasing of a vehicle experience.
Pulled up, had me set up in the system including my special hero wave program. Was I given transportation home and back for pick up. That is the way it should be.
I have been coming to this dealership for years and illy in Service is always friendly, professional, communicates well, and is a great asset to your team
Billy Amaral is one of the best Service Writers around. I have always had prompt service here and would recommend that anyone seeking dealer service should consider this dealer. Great service.
The service department Lady who answered my call was able to set me up in an hour for an appointment for oil change, but the waiting time was 2 hours for the service to be completed. The service adviser Bill was very helpful and courteous for the quality of service he provided me with.
Had a great experience getting my car repaired. I worked with Zack my service representative who made the process as painless as possible . Especially when I came to pick up my car and found out my debit card had expired quite embarrassing but Zack helped me get the payment done another way saving me having to make round trip to my home and back. I would highly recommend this dealership to my friends to get any repair done. I will definitely be back.
Bill was great! He wasnt pushy and he only performed the work necessary and not trying to over charge
Great service from Zach. Kept me informed, and managed communication between the mechanics and I. Will keep him in mind the next time I go in for service.
Scheduling the service for my Chrysler Pacifica was easy over the phone. I got the date I wanted and the service was completed on time. Everything checked out fine and I was very pleased with the overall service experience.
Great experience at the Service department at the Jeep dealership on Balboa Avenue.,Will took really good care of our Family with our Wrangler. GOD Bless you Will .and thank you for your professionalism and really taking the time to help us.
Zachery was professional and knowledgeable regarding the service of my Jeep. He made the appointment easy for me and I would highly recommend his great and friendly service.
Zachery was professional and knowledgeable regarding the service of my Jeep. He made the appointment easy for me and I would highly recommend his great and friendly service.
My CSR, William Gonzalez, was excellent. He did everything he could to accommodate me. He went out of his way to get me a free rental, which were in very limited supply. I couldn't have asked for a nicer CSR! The dealership was very backed up with transmission work, however-- it took about 2 weeks for them to get to it. . The dealership needs to hire more transmission mechanics, especially considering the high failure rate of Chrysler transmissions. Fortunately, the transmission was replaced under warranty this time. They washed the car before giving it back to me, which was nice. ...
Bought a pro master 2500 high roof Great service from Jordan and the finance lady Will be there next month for a grand Cherokee Jordan was great and very direct which is what I enjoyed the most of this buying experience
Easy scheduling, great customer service and awesome maintenance! Great COVID protection procedures along with easy access t WiFi for those waiting. Definitely felt at ease while the maintenance was done.
I didn’t have to wait to long, Bill Hunter was very helpful and informative about the care of my Jeep. He looked into and took care of everything I ask. I would recommend going to him for a service provider.
My service writer was friendly and very helpful. The vehicle was ready for pick up on time. Paperwork was concise, and the office appeared clean, with plex panels to keep all safely distanced.
Our new car purchase went smooth and easy. Danny was a fantastic and fun car sales man. He let my husband take it off the lot to drive it around and show it to me as work. Financing went smooth and pretty quick. Everyone is super nice at this location. We are truly happy with our purchase and love belonging to the Dodge family.
I had routine maintenance on my Jeep and as always Billy took car of me. He was informative, communicative and transparent throughout the entire process. Dropped my car off, got me into a rental and I was on my way within 30 minutes if not less. He kept me in the loop when the technician couldn't get to my car that same day and extended my rental. I've gone to Billy for all my car issues since 2018. His entire team never fails! Would highly recommend!!!
I always feel like they take good care of me and my car when I don’t have an appt. It’s always quick! And great customer service
outstanding service. I highly recommend . I was seen on time and was informed when my vehicle would be ready for pick. the dealer also offer a drop off service
Thanks Troy. Thanks Zach. Thanks Alex. Mopar all the way!!!! I brought this vehicle in for factory recall repairs and all were completed properly the first time.
oil change was quick including a vehicle condition check...
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