FonZie, our service tech, was so professional, kind, thorough and amazing!
Great service at this facility. Every time I take my car in for service, they take very good care of it and make sure that it is returned exactly the way I left it with them. They take pictures of every detail to make sure that it does not come back with any damage.
Alfonso Fuentes, my Service Advisor was courteous & professional. He kept in constant communication with me, and informed me of the necessary maintenance and repairs to keep my vehicle operating optimally. He is an outstanding SA.
Fast service and Elyas is to talk to he keep on ko updating me about my car status.
Alfonso is a pleasure to deal with. He always keeps me updated and he the dealership was on time with all repairs
They did a great job! Finished when they said they would. Plan on returning for future maintenance and repairs as needed.
Excellent customer service, friendly, professional.
Absolutely professional, Chris (Sweets) took all the time to understand the problem and ensure it got fixed. Very thorough and detail oriented.
I was in town from Palm Springs visiting family and was smelling burning plastic in my car that had me extremely worried. Alfonso helped me out and knew I needed my car to return home he explained something could?ve stuck to the bottom of my car causing the smell and he had it checked out extremely quickly and sure enough, he was right! Everyone in the office was extremely kind to me and my son. Glad it was something simple but I will definitely return in the future for repairs because of how good I was treated!
Service Advisor Topher is by far the most knowledgeable, polite and honest. Just a phenomenal person.
I was in town from Palm Springs visiting family and was smelling burning plastic in my car that had me extremely worried. Alfonso helped me out and knew I needed my car to return home he explained something could’ve stuck to the bottom of my car causing the smell and he had it checked out extremely quickly and sure enough, he was right! Everyone in the office was extremely kind to me and my son. Glad it was something simple but I will definitely return in the future for repairs because of how good I was treated!
Ron & Alma helped with my purchase. 5 stars for both. -1 Star as veh has issues unresolved after 2 months. Praying it's not a lemon. Staff very helpful, veh being a demon. Investing in buildout of van & hoping I'm not wasting time/money. NOTE: pchs was in person - not contactless.
I had a great experience. Elyas was helping me through my visit, he made it very easy and fast and convenient. Definitely 5/5 rating 👍
Thank you for taking care of my keep and the great customer service from Lorenzo.
Other than the fact that I had to wait for a part to be ordered, I was kept updated nicely. It would also have been helpful to have a loaner car, though I was quite fortunate to be able to borrow one.
A service advisor, Alfonso Fuentes kept in contact with us and I felt we were all informed. The repair work was excellent
I made the appointment online and it was very simple. On the day of my appointment, I got there on time and they were ready for me! I was offered snacks and beverages. Excellent service! Thank you Elyas Popal for a great service!!! ?????????? A shout out to Jeff Salimi for your genuine care! ??????????
Fast, Friendly, Courteous. I've been getting service there for the last 11 years and I will continue to!
Easy, fast and efficient! I made the appointment online and it was very simple. On the day of my appointment, I got there on time and they were ready for me! I was offered snacks and beverages. Excellent service! Thank you Elyas Popal for a great service!!! ⭐️⭐️⭐️⭐️⭐️ A shout out to Jeff Salimi for your genuine care! ⭐️⭐️⭐️⭐️⭐️
Fast, Friendly, Courteous. I've been getting service there for the last 11 years and I will continue to!
Appointment made dropped off car diagnosed. Rep called me and explained the diagnosis and car was repaired/returned and covered under warranty.
Easy to get timely appointments. Excellent customer lounge with great coffee machine. Courteous service managers.
I came in for oil change and tire rotation. They are super nice and helpful with my car.
Very good quick service compared to a year ago That is it
It was great experience with you guys thanks a lot
Outstanding sales and financial services. Personnel are highly motivated and customer oriented.
My experience with Kearny Mesa Dodge/Jeep/Ram was fantastic. I grew up in San Diego and currently live in Hermosa Beach. I had looked at the Jeep Hybrid at various dealerships throughout Los Angels and San Diego. Kearny Mesa Dealership was the best fit. Eli greeted us and showed us the Jeep Wrangler Hybrid. He knew a lot about the car. The other dealerships that I had visited, I knew more about the car than the representatives. Eli was such a good sales representative. He was very available, patient and made me feel very comfortable with our choice. I ...
Excelent service and fast if you go at the morning I would like to include a car wash or something extra
Dealership provided excellent customer service. Service was performed in a timely manner
Thank you, Alfonso, for an excellent service! also wanted to thank all the participating technicians for their good work.
William was great. He make sure to take care good care of my car.
Thank you for the excellent service on my 2021 Jeep Gladiator. The staff was friendly, my Jeep's problem was solved and covered by warranty, and my service advisor Chris Schwieters was responsive and helpful.
Everything was smooth like silk. I decided to service my jeep on the way to school without an appointment, but I was able to drop her off and pick up later without missing my classes. Thank you.
Had my car for 2 weeks waiting for a part and getting serviced. My service guy, Billy, is always pleasant and apologetic when there is a delay.
I had to have the car dropped off after hours by a tow driver. Billy contacted me, explained what was needed, and got the work done.
Ely was a wonderful service person! Appreciated his attention to detail with the repair of my van.
Very happy with my buying experience, my salesman Brandon was great, offered to help me get my other car back and dropped off the second key and operators manual the next day to my place of business. The Sales Manager went way out of his way to get me into my new Challenger. Also wanted to thank Kyle in Finance, made the paperwork part easy.
Victor was very helpful and attentive. Also, was a lady that unfortunately I don?t remember her name but she is outside registering the cars that need service . She was super nice .
Thank you for the excellent and very prompt service on my 2020 Jeep Wrangler Rubicon (diesel). Everyone was friendly, my Jeep's service and factory recall was done while I waited, and my service advisor kept me informed of the progress.
Jr went above and beyond to service my truck. He provided me with excellent customer service. Also, while waiting in the lobby my three-year-old and I received great attention by the employees working there. Overall a great experience.
Billy Amaral was so easy and professional to work with for my maintenance needs. It’s always a pleasure to deal with Billy.
Large waiting room, the turnover time is not that quick. Everyone is pretty friendly. Good
I was just there this morning (6/2/22) at 7:45 AM for service on a V51 Recall for my Jeep and want to pass-a-long a "thank you" to Elyas "Ely" Popalto and the rest of the service department. Ely was very friendly, courteous and professional. He promptly took down my information and he assured me that all would be taken care of. About 12 minutes later I got a text from him saying that if I needed anything or had questions to let him know. My overall experience at Kearny Mesa Dodge Jeep Ram was excellent, thanks again to all; ...
I was very happy with the customer service I received and the professionalism will be seeing you in the future thank you
great service overall, above my expectations, clean and punctuality i will for sure recommend this dealership
I dropped my Jeep off on a Friday for a window motor replacement and it was returned to me on the following Thursday. Thomas let me know that they were very busy and it would take longer than normal. Thomas kept me updated throughout the process via text and handled it very personally and professionally. When I dropped off my Jeep I was quoted a very high number for the repairs but when I picked it up it had been adjusted to a number that was much more reasonable for the work done. Victor was a fantastic ambassador of good ...
Very nice, helpful, and knowledgeable staff. Everyone was happy to answer questions and went out of their way to make us comfortable.
My experience was great and there was definitely a customer first feel to the whole experience
Pat is your guy and he was helpful, honest, and seemed to have everyone's best interest at hand.
Chris ?Sweets? is an excellent Customer Service Agent who was extremely helpful in ensuring my Jeep warranty repair experience was perfect!!
Took my Jeep in for a Dealer Recall in order to renew DMV Registration. Staff was attentive
Repairs were completed on the same day with no issues.
After a rocky start at the service dept. Christoper "Toper" Melton did a superb job uf taking care of my truck. He kept me informed of it's progress and it was done in a timely manner.
Excellent all around service Everyone worked proficiently to get my car services and up to date on all issues
We had a great experience with Todd at Kearney Mesa CDJR. The process was simple. No hassle.
Kept me posted on service progress. My service agent was prompt and courteous.
Alfonso and Junior make the process very smooth. Thank you. 100% recommned.
Topher took over the reins and kept me in the loop with everything relating to my Nitro. I went in for a long overdue recall and he was able to address my check engine light that another service center claimed was the upper intake manifold that would have cost me upwards of $1900. Needless to say, it was not that and only came to $588 needing only the canister to be replaced. STAR Smog service passed with flying colors. Thanks to Topher, the entire service department, and most especially, Amanda, for keeping me humble.
Bill did a great job. My jeep was repaired and delivered ahead of schedule. Always honest and upfront about needed repairs. I will definitely be back.
Repair of a recall problem. Took a little longer than expected but Billie Amaral, service advisor, was on top of things. very helpful.
William scheduled the appointment and had everything ready to check me in. William was willing to schedule a uber to take me home so I didn't have to wait at the dealership while the maintenance was being performed on my car.
Chris Schwieters was great and very friendly. He explained what the problem was.
This review is based on my experience of buying a used car (2016 Volvo XC60) from Kearny Mesa CDJR. Once I found the vehicle that I was looking for, I contacted the dealer and I was put thru Jeff, a salesperson. Jeff answered most of my questions about the vehicle that I was interested in. He followed up with me via text messages with requested pictures and assured me that the vehicle is in good working condition without any issue. I live in Orange county and this dealership is 100 miles away from me. I really wanted to make sure that I ...
I?ve been bringing mai charger here since 2017 and Will has assisted me for the last few years. All of the other guys are good but he is great! He has excellent people skills and will go above and beyond to deliver the best service possible. He really cares and it shows. The service dept here is awesome. They get you in and out and document any issues to alert you about. They will also wash and vacuum your ride if needed?
The team did an excellent job getting me in my new truck. I had an amazing experience and would highly recommend them to anyone.
Day of visit there was load jack hammering going on in the parking lot.
Jared Pragle was very helpful with advising and checking into my lifetime warranty to help me keep it current. The only issue was having to wait so long for the service appointment. They are short staffed, like so many business these days, so I had to leave my car over night. But I got my car early the next day and overall, it was a great experience.
Great customer service. I was able to drop off my car for an oil change without having to schedule an appointment on a Saturday.
Great service and smiling faces. My 2015 Jeep Grand Cherokee needed needed a new water thermostat, rear window washer assembly and an oil change. Victor took great care of me and communicated with me properly keeping me up-to-date. And as promised it was all done by 930 the next day. Thank you Victor!
Fonsie took care of me in an exemplary manner. He is the best!!
I received great service and was satisfied with the service I received. My service rep Jr was very kind and helpful and provided me with excellent customer care.
tech was great, thank you! everything was explained in full
They were professional kind and honorable at every step akin the way. I was impressed
Great, professional staff quick friendly service fair price. Overall satisfied with my first time vy
The car?s change oil light suddenly turned on so I took it without an appointment . The staff took care of me and the car quickly. Service dept always takes good care of me.
They helped out fairly quickly. They were considerate and let me know everything i needed to know before starting on my Jeep.
My car had a mechanical issue due to sitting in storage for six months while I was deployed. I towed my Jeep here because I have always received excellent customer service. Although they didn’t have any service appointments for over 3 weeks, It only took 2 days to get it turned around and back on the road with no issues. They even squeezed in a full check up. There speediness saved me a ton of unnecessary rental car expenses and I’m happy to be back in my car. They truly go above and beyond to satisfy their customers.
I’ve been here before and it had been less than satisfactory in service time n time again but that was not the case this time. Alex was amazing. I have a compromised immune system and he went above and beyond to make sure I felt safe in the service drive and that my car stayed clean and that attention to detail meant the most. Of course he was friendly and very communicative throughout the whole process as well. It’s one of the few times I haven’t felt taken advantage of at the service department. Thank you Alex ...
Everything went better than I anticipated. The service member was courteous helpful and called me when things needed to be done. Great job.
Billy Amaral in the service department is the greatest. I was going on a trip and he was able to get my car in and serviced and out in record time. I have always received excellent service from Billy and highly recommend this dealer and service department.
Friendly people with a ton of helpful information and advice.
Good service, fast and cordial, highly recommend. They even got a Uber ride back and forth to work. Simply great service
Very helpful, and great support on a difficult problem. The Service Advisers very extremely courteous, knowlegeable and helpful.
Great customer service from Topher, he is the man. He is always very communicative, very attentive and goes out of his way to keep his customers satisfied. Best service rep in a dealership ever!
I went in fir service on my Jeep. Billy Ameral took care of me and kept me informed every step of the way
This is the first time I used Kearny Mesa Jeep the facility was clean the people were friendly I will use them as my maintenance facility for my 2019 jeep Cherokee
My Jeep is solely serviced at Kearny Mesa. Alfonso has always advised me well and the service crew has always been dependable. Services have been completed in a timely manner. I?ve been very satisfied with the entire team at Kearny Mesa.
It was a dasr buy, but I dis nor had alot of options in colors . I had to buy a black car and i wanted a white.
My car was serviced by appointment for a Chrysler recall issue. The service was provided in a friendly, professional and efficient manner in relation to the existing large work load at that time.
Topher was great. Technicians solved the problem and did other warranty work I was not aware it needed.
Purchase process was made so simple , Todd and Jordan where both great and helping me Cordinate a day to come in for a test drive , and then the purchase was so streamline and easy.
been using this dealership since 1995 and even through it has changed hands many time the service and friendliest has never changed. I will recommend Kearny Mesa CDJR to everyone I know.
Great as always. Thanks a lot to Bill Amaral. He ALWAYS makes a repair visit so welcomed. Kearny should hire more people like him.
Aldo Jimenez was direct and straight to the point with no tricks, very honest and made sure we were fully comfortable with our deal before leaving.
Excellent service with very friendly and efficient representative. I?m a very happy customer. My husband n I have bought all of our Jeeps at this location. 4 through the yrs.
Everyone was very friendly and courteous; it’s always a nice place to visit. They finish the work a full hour before the original estimate. I’m a very happy repeat customer.
Fast & Easy! Billy is great as usual! #1 Service Advisor!
Billy Amaral did an excellent job again. A great Welcome and as I arrived early he did everything he could to get the scheduled maintenance done expeditiously and I was out in less than an hour. He also helped me understand how to better use my Mopar maintenance package. Well done Billy.
My experience with this dealership has always been outstanding. I previously bought a Dodge Sprinter here. Now I own a Chrysler Pacifica plug-in hybrid van that we love even more (for its fuel economy, with so many miles on electric power from our solar panels). We bought the van at Bob Baker in Carlsbad because they had the color we wanted in stock. We needed some minor service work done and Bob Baker's service team could not be reached and would not respond to voicemails left there. I gave up on that and I'm enjoying incredibly professional responses ...
Very friendly staffs. Excellent services and waiting time was not too long. Will definitely come back again. Thanks.