Very nice, helpful, and knowledgeable staff. Everyone was happy to answer questions and went out of their way to make us comfortable.
My experience was great and there was definitely a customer first feel to the whole experience
Pat is your guy and he was helpful, honest, and seemed to have everyone's best interest at hand.
Chris ?Sweets? is an excellent Customer Service Agent who was extremely helpful in ensuring my Jeep warranty repair experience was perfect!!
Took my Jeep in for a Dealer Recall in order to renew DMV Registration. Staff was attentive
Repairs were completed on the same day with no issues.
After a rocky start at the service dept. Christoper "Toper" Melton did a superb job uf taking care of my truck. He kept me informed of it's progress and it was done in a timely manner.
Excellent all around service Everyone worked proficiently to get my car services and up to date on all issues
We had a great experience with Todd at Kearney Mesa CDJR. The process was simple. No hassle.
Kept me posted on service progress. My service agent was prompt and courteous.
Alfonso and Junior make the process very smooth. Thank you. 100% recommned.
Topher took over the reins and kept me in the loop with everything relating to my Nitro. I went in for a long overdue recall and he was able to address my check engine light that another service center claimed was the upper intake manifold that would have cost me upwards of $1900. Needless to say, it was not that and only came to $588 needing only the canister to be replaced. STAR Smog service passed with flying colors. Thanks to Topher, the entire service department, and most especially, Amanda, for keeping me humble.
Bill did a great job. My jeep was repaired and delivered ahead of schedule. Always honest and upfront about needed repairs. I will definitely be back.
Repair of a recall problem. Took a little longer than expected but Billie Amaral, service advisor, was on top of things. very helpful.
William scheduled the appointment and had everything ready to check me in. William was willing to schedule a uber to take me home so I didn't have to wait at the dealership while the maintenance was being performed on my car.
Chris Schwieters was great and very friendly. He explained what the problem was.
This review is based on my experience of buying a used car (2016 Volvo XC60) from Kearny Mesa CDJR. Once I found the vehicle that I was looking for, I contacted the dealer and I was put thru Jeff, a salesperson. Jeff answered most of my questions about the vehicle that I was interested in. He followed up with me via text messages with requested pictures and assured me that the vehicle is in good working condition without any issue. I live in Orange county and this dealership is 100 miles away from me. I really wanted to make sure that I ...
I?ve been bringing mai charger here since 2017 and Will has assisted me for the last few years. All of the other guys are good but he is great! He has excellent people skills and will go above and beyond to deliver the best service possible. He really cares and it shows. The service dept here is awesome. They get you in and out and document any issues to alert you about. They will also wash and vacuum your ride if needed?
The team did an excellent job getting me in my new truck. I had an amazing experience and would highly recommend them to anyone.
Day of visit there was load jack hammering going on in the parking lot.
Jared Pragle was very helpful with advising and checking into my lifetime warranty to help me keep it current. The only issue was having to wait so long for the service appointment. They are short staffed, like so many business these days, so I had to leave my car over night. But I got my car early the next day and overall, it was a great experience.
Great customer service. I was able to drop off my car for an oil change without having to schedule an appointment on a Saturday.
Great service and smiling faces. My 2015 Jeep Grand Cherokee needed needed a new water thermostat, rear window washer assembly and an oil change. Victor took great care of me and communicated with me properly keeping me up-to-date. And as promised it was all done by 930 the next day. Thank you Victor!
Fonsie took care of me in an exemplary manner. He is the best!!
I received great service and was satisfied with the service I received. My service rep Jr was very kind and helpful and provided me with excellent customer care.
tech was great, thank you! everything was explained in full
They were professional kind and honorable at every step akin the way. I was impressed
Great, professional staff quick friendly service fair price. Overall satisfied with my first time vy
The car?s change oil light suddenly turned on so I took it without an appointment . The staff took care of me and the car quickly. Service dept always takes good care of me.
They helped out fairly quickly. They were considerate and let me know everything i needed to know before starting on my Jeep.
My car had a mechanical issue due to sitting in storage for six months while I was deployed. I towed my Jeep here because I have always received excellent customer service. Although they didn’t have any service appointments for over 3 weeks, It only took 2 days to get it turned around and back on the road with no issues. They even squeezed in a full check up. There speediness saved me a ton of unnecessary rental car expenses and I’m happy to be back in my car. They truly go above and beyond to satisfy their customers.
I’ve been here before and it had been less than satisfactory in service time n time again but that was not the case this time. Alex was amazing. I have a compromised immune system and he went above and beyond to make sure I felt safe in the service drive and that my car stayed clean and that attention to detail meant the most. Of course he was friendly and very communicative throughout the whole process as well. It’s one of the few times I haven’t felt taken advantage of at the service department. Thank you Alex ...
Everything went better than I anticipated. The service member was courteous helpful and called me when things needed to be done. Great job.
Billy Amaral in the service department is the greatest. I was going on a trip and he was able to get my car in and serviced and out in record time. I have always received excellent service from Billy and highly recommend this dealer and service department.
Friendly people with a ton of helpful information and advice.
Good service, fast and cordial, highly recommend. They even got a Uber ride back and forth to work. Simply great service
Very helpful, and great support on a difficult problem. The Service Advisers very extremely courteous, knowlegeable and helpful.
Great customer service from Topher, he is the man. He is always very communicative, very attentive and goes out of his way to keep his customers satisfied. Best service rep in a dealership ever!
I went in fir service on my Jeep. Billy Ameral took care of me and kept me informed every step of the way
This is the first time I used Kearny Mesa Jeep the facility was clean the people were friendly I will use them as my maintenance facility for my 2019 jeep Cherokee
My Jeep is solely serviced at Kearny Mesa. Alfonso has always advised me well and the service crew has always been dependable. Services have been completed in a timely manner. I?ve been very satisfied with the entire team at Kearny Mesa.
It was a dasr buy, but I dis nor had alot of options in colors . I had to buy a black car and i wanted a white.
My car was serviced by appointment for a Chrysler recall issue. The service was provided in a friendly, professional and efficient manner in relation to the existing large work load at that time.
Topher was great. Technicians solved the problem and did other warranty work I was not aware it needed.
Purchase process was made so simple , Todd and Jordan where both great and helping me Cordinate a day to come in for a test drive , and then the purchase was so streamline and easy.
been using this dealership since 1995 and even through it has changed hands many time the service and friendliest has never changed. I will recommend Kearny Mesa CDJR to everyone I know.
Great as always. Thanks a lot to Bill Amaral. He ALWAYS makes a repair visit so welcomed. Kearny should hire more people like him.
Aldo Jimenez was direct and straight to the point with no tricks, very honest and made sure we were fully comfortable with our deal before leaving.
Excellent service with very friendly and efficient representative. I?m a very happy customer. My husband n I have bought all of our Jeeps at this location. 4 through the yrs.
Everyone was very friendly and courteous; it’s always a nice place to visit. They finish the work a full hour before the original estimate. I’m a very happy repeat customer.
Fast & Easy! Billy is great as usual! #1 Service Advisor!
Billy Amaral did an excellent job again. A great Welcome and as I arrived early he did everything he could to get the scheduled maintenance done expeditiously and I was out in less than an hour. He also helped me understand how to better use my Mopar maintenance package. Well done Billy.
My experience with this dealership has always been outstanding. I previously bought a Dodge Sprinter here. Now I own a Chrysler Pacifica plug-in hybrid van that we love even more (for its fuel economy, with so many miles on electric power from our solar panels). We bought the van at Bob Baker in Carlsbad because they had the color we wanted in stock. We needed some minor service work done and Bob Baker's service team could not be reached and would not respond to voicemails left there. I gave up on that and I'm enjoying incredibly professional responses ...
Very friendly staffs. Excellent services and waiting time was not too long. Will definitely come back again. Thanks.
Thanks again Will for the Excellent service my truck was in and out for a quick oil change.
I have always found the staff to be very friendly and helpful. I have never had any problems with scheduling a service or maintenance.
Aldo Jimenez in sales sold us our HeavyDuty truck. Thank you Aldo for your exceptional professionalism. Thanks to Pavo (GSM) Kaufman solid dude!!
Great service advisor. He was very friendly, knowledgeable and helpful with my service. Definitely an expert!
I give them a 5 star rating because of my service rep, Bill Hunter. Any dealer will get the job done, but it’s the service of the rep that sets them apart. Have not used another service rep there, so can’t speak to the entire service department.
Kearny Mesa Jeep Ram are great. Really Helpful and friendly. My Service Advisor was Topher he was very honest and Trustworthy. I will go back in the future for my Auto service repairs.
Outstanding service department with excellent customer service representatives. They have taken care of my truck and answered all of my questions with care and understanding. Thank you very much. Junior is an outstanding Service Technician.
William and staff at Dodge are top notch. great service and reasonable prices. highly recommended
This dealership is one of the best I’ve visited. Today, I took my Jeep in for regular maintenance service but my Check Engine light was on. It was going to take longer. JR, my service rep took care of me and provided excellent customer service! He communicated well, keeping me well informed along the way and provided me with his contact information in case I needed it! The dealership wait area is clean, stocked with free coffee and plenty of seating and vending machine options! Everyone was professional and friendly. I felt like a VIP! And I noticed they ...
Did some light shopping and car was just being driven out front and ready to go.
Billy, my service advisor took the time to listen to the issue I had with my jeep. When I received the jeep, the issues were resolved. The best part, it was very quick.
My service experience was excellent. Thanks Javier Jr. for great customer care , couteous and professional .
My Dad called looking around for a Challenger for me. All the other dealerships gave us bogus numbers. He called and spoked to Jeff and he was busy so he handed the lead to Geddy. They spoke and Geddy texted me. My dad knows how car salesman are but Geddy didn't pressure us so I decided to give him the opportunity to close us. He did. He was very professional and helpful. The whole staff who interacted with us was just awesome. We appreciate the professionalism from everyone. Last but not least my Dad forgot to get some cd'...
Great deal….got exactly what I wanted….good sales experience….will definately come back again
Awesome team of people! They made my visit literally effortless. Thank you so much guys!
Billy is my service rep. I would recommend him to anyone. He brought to my attention that a recall has been issued for my vehicle. He demonstrated knowledge about the recall and explained it in terms that I understood without dumbing it down. I say this because sometimes men assume that a woman can’t understand car issues. Billy has never made me feel that way and this is why I only deal with him.
My service experience was excellent , punctual, courteous with a great personal touch … thanks topher!! Received a great explanation and transportation was arranged to a from the dealer.
The dealer is very professional and efficient, friendly. We are very satisfied with the purchase.
My over all experience with the service department was great. They were very informative and concerned about my vehicle. Feels good that someone is looking out and wants the vehicle to run good.
Very professional staff at the service desk. Topher was knowledgeable of my issue and got the work done as promised. Additionally he recommended a service procedure for my transmission that I didn’t know was due. I highly recommend this dealer for your Ram service needs.
GREAT SERVICE, EXCEEDED EVERY ASPECT, TOLD ME IT WOULD BE A WEEK TO GET THE PART AND FIX THE CAR , GOT IT DONE IN 3 DAYS, ORIGNAL ESTIMATE WAS WAS AROUND $1000.00 GOT IT DONE FOR LESS THAN $700.0.0. TOPHER WENT THE EXTRE MILE TO TAKE CARE OF MY CAR.
Service was awesome as always! Even with the substantial line of customers and full lot, greatly appreciate their openness and honesty of potential delays! Alex was amazing and provided regular updates, thank you very much!!!
Simple process, no games, straight shooting dealership. Honest, fair and friendly, highly recommend. Send your friends and family.
Took my Ram 1500 laramie p/u in for service here. My experience with the service and service manager Bill Hunter was great. I was kept updated on what was being done and made aware of service updates. All in all I have to say I would definitely use this business again and would absolutely recommend it to others.
Will Gonzales on the Service team was quite courteous and helpful getting an urgently needed item repaired promptly. His progress updates throughout the day were a nice touch on the communications's end.
I had a great experience with Geedy Onstott fantastic sales person still waiting on other services
I found Ron Noori very Helpful and he gave me the feeling that he honestly cared about me not just trying to sell me a car which makes me feel absolutely comfortable in referring all my personal friends and coleages with comfort that they also will be treated exceptionally.
Excellent experience especially because of Jesus Lopez and Eli Rolon. They went above and beyond especially as I was coming from out of state to buy a Jeep. Highly recommend working with Eli in Sales and Jesus in Sales Management.
Friendly service. The staff comes outside to meet and see what your needs are.
Car shopping has always been a very stressful experience, especially as a woman! That was not the case when working with Luke Francis at Kearny Mesa. Luke went above and beyond to give me the most pleasurable car buying experience. His exceptional customer service really helped put me at ease, and he never made me feel pressured to buy anything, which has not been the case with other dealerships. He answered all my questions, and helped get me the most bang for my buck. If you are looking to buy a new car, Luke will guide you in the right ...
I have a closer dealership I can go to yet I choose Kearny Mesa over the closer one because the service is superior. Bill Hunter was excellent at explaining the work that had to be done, and he helped me make the process less inconvenient.
Kept car for 2 days didn’t find out what was wrong with my tire until I almost left then had to wait another 1.5 hours
Alex is always super helpful and explains everything to me really well. They really try to get everything done quick to save you time, also accommodated a rental car service for me since they had to keep my car an extra day.
Fantastic customer service from Junior - he took care of everything! This has been our go-to dealership to purchase and maintain our Jeeps for years. Can't say enough good things about our experience. Thanks again, Junior!
Every time I have taken my truck here the crew treats me well and my truck even better. I have gone to other Dodge dealerships that are closer to me and I drive right by them on my way to Kearny Mesa Chrysler Dodge Jeep Ram
First class service! I would absolutely buy from here again.
Bill did a great job on getting the weather-stripping fixed on our jeep. Bill kept us informed and had the car ready quickly.. We are very pleased
Great lease experience/dealership! George Leyferalong with Elma in finance were beyond professional and helpful. now I know why they are top rated Dodge dealer in San Diego.
Top notch dealership. Excellent customer service, trustworthy and excellent communication. Bill Hunter in the service department is a tremendous asset to Kearny Mesa Jeep! We couldn't be more thankful for all his help. He went out of his way to make sure we were well taken care of, understood what was happening and that we were in the loop at all times. We felt very confident and comfortable working with him. Our Jeep is back up and running and we couldn't be more grateful! Thank you Bill! See you at our next service appointment.
Eduardo and Getty helped us with our purchase and it was probably one of the more pleasant dealership experiences we’ve had . Highly recommend doing business with them! Thank you both!
Vehicle was taken care of promptly and professionally within the estimated time given. Troy was easy and pleasant to work with. Communication was timely and transportation between the dealership and home was arranged to make the process smooth.
I just bought a pre-owned car and worked with Jeff Salimi. He was such a pleasure to work with. It was a bit complicated since I live across the country in NY and I was shipping the new car to Hawaii. Jeff was really accommodating and he sent many photos and videos to me and worked with me the entire time from the beginning of this experience through getting our perfect dream car onto the carrier to HI. I also worked with Mary Rodriquez in the finance department and she answered all my questions and researched all the details we ...
Alfonso is our service rep and is impeccable. It would be nice if there were a chance to rent a vehicle while the all day service is taking place. We have to drive up from Rosarito Beach Mx. In two cars because of that, whereas Frank Toyota provides that service and it is a big help. If they can do it, why can?t you?
Super friendly and professional from drop off to pickup. Alfonso was great to work with. Great all around customer service. Even though they were backed up, oil change was very quick.
Friendly, courteous and professional. Large dealership with small town down to earth salesmanship. Well worth the trip from Temecula to San Diego. A special thanks to Sam Rosano who even delivered the vehicle to my home in heavy traffic after perfect detailing. I would recommend you highly to anyone in the market for a new or used vehicle.
Great team. Great customer service. Very friendly. Great amenities while you wait also provide Uber if you don’t want to wait. Never a bad experience