Customer Testimonials
DO NOT GO HERE FOR REPAIR AND DO NOT BUY A CHRYSLER PACIFICA HYBRID. Our 2022 Chrysler Pacifica hybrid went in for repair after the engine shut down on the freeway and my husband and two boys had to coast across multiple lanes of traffic to safety. It was diagnosed to have a failed transmission and went under warranty repair on January 4, 2025. At that time we were estimated about 3 weeks to repair. Next we heard an estimate of at least another month! After that, they said another 10 days. It is March 19, over 2.5 MONTHS LATER, and we still do not have our ... Read More DealerRater - Mar 20, 2025
Purchased 2018 GMC Sierra 1500 with multipoint inspection. One month into ownership gears started slipping, Due to service dept delays - had to rent a car for 5 days at my cost, due to delays (my cost without lost of work $525). Diagnosis, just needed transmission fluid. 5mo's later whining noise - taken to service dept, diagnosis wheel bearing replacement (they were surprised my gears weren't slipping), radiator replacement, water pump replacement, heater hose's replacement, pinion seal replacement, rear shock's replacement, tire balancing, alignment, brake flush... $6,200. -this has become enough of an issue that I will involve an attorney at ... Read More DealerRater - May 14, 2024
The service was quick, decent. I am very satisfied by the representative. No issues at all.
Great job by the service advisor and techs getting the problem diagnosed and repaired. They went the extra mile in taking care of my truck.
Great services great customer support and customer care one on one good location and excellent staff
Fonzi was excellent. Great service and communication. Very professional. Explained the process well and a quick turn on the recall.
These guys are great. They often times go the extra mile and of course thereās alway hot coffee ready!
They delivered a car with issues. Left the car for repair Rude employees The car still not working properly Do not buy from this dealership
Quick and easy , friendly and competent! Thank you so much. I had a recall issue and it was taken care of quickly.
The service advisor was absolutely amazing. Took my concern and handled it right away. This was absolutely an amazing experience.
Fonzie Is Amazing!!! Glad He's Back!!! Thank You All For The Amazing Service You Provide!!
Billy in service is great to work with getting my Jeep cruse control fixed. Kept me informed on parts availability and service appointment to fit my schedule.
My new Chrysler Plug In Hybrid Pinnacle would not charge. Tried to get Service appointment but could not except 3 weeks later. Once in shop it tool at least a few weeks before they even did diagnostics. They indicated they had to order a part and with several months going back and forth my car is still in the shop, I finally sold it back to the Chrysler Headquarters. Don't buy a Chrysler.
Everyone is very helpful answers questions easy to talk with, service department very friendly and helpful.
Very Good services, the sales person very friendly and the interest in my family. Highly recommended
All items to be serviced were accomplished and the car is like new once more.
Kathy the service advisor is wonderful to work with, very understanding, explains the mechanical issues of your vehicle and works with you on repair options. I particularly like this dealership for service as I have used them for over 10 years with my Jeeps.
Great people to deal with. Very professional and pretty transparent. Service department is great as well
Very friendly people.....My truck was delivered to my home that afternoon! Everything was explained. offered drinks & coffee......We toured the lot, looking for a truck I liked!
Great customer service and friendly staff. They were very accommodating helping us at the end of the day even bringing a car up from Mission Valley for us to look at. Purchasing the vehicle was fast and easy overall a great experience!
I was in and out in less than 20 minutes. Updates were installed quickly. Great job
Fantastic service world class team fast knowledgeable and attentive. Kathy took charge the moment I arrived and the rest was easy. She gave me back what felt like a new car.
Excellent Service, they find the problem and work on time. Highly recommend and very convenient location.
This is second service requirement they screwed up. I had a check engine light read out as a cabin sensor issue. Made an appointment to get a full diagnosis and repair. Showed up and was told it would be 3-5 days "BEFORE A TECHNICAIN WAS AVAILABLE TO LOOK AT IT." Totally unacceptable. This dealership just lost a 38 year loyal customer.
Great Sales Services! Highly recommended! Polite, talk on the phone, professional, productive, efficient, and knowledgeable!
It's took more than 2 months to fix my Pacifica 2023 that I just drive 20k miles(need to be replaced the transmission but they also replaced the battery for no reason) and nobody proactively call me to let me know what happen to my car(I had to call them and hear the waitting sound). After the maintenance, the gas consumption dropped down from ~37 MPG TO ~30 MPG. And then, a lady named Kazules(I don't know who is she and what is her position) texted me ask for 10/10 for the service š. That's so dissapointed because they have so ... Read More DealerRater - Jan 3, 2024
Buying a vehicle can easily be a huge PITA. Not here. Even though there were some minor complications (on my end) they patiently worked with me all the way through. With all the forms and disclosures California makes you sign, these guys made that go as efficiently as possible. Couldn't ask for a better new vehicle buying experience.
They are always quick to get my oil change done. Making an appointment is the way to go.
Matthew was the best service person ever at Jeep. He was kind and attentive. I didnāt like Josh so I try not to go this Kearny Mesa branch but since I met Matthew Iāll use them again. He is the best service person ever.
I had a need for three recall updates and one warranty issue, which was taken care of in two days. The dealer even provided a 'loaner' car. I highly recommend Kearny Mesa CDJR
No shuttle service. No loaner car option. And they donāt wash your car before returning it to you after service. Service has really gone downhill. And the main issue I brought the vehicle in for , returned the very next day.
Friendly, knowledgeable staff who cater to their customers. I never waited more than 3 minutes to be greeted and assisted. Work was done quickly with detailed explanations of all work that my car needed.
My truck got sent to them from another dealer that couldn't fix my truck and they fixed it and had it back to me in 30 days! Right on!
Very long wait time, car ended up being done just no one said anything. Scratches and scuffs and dirty grease marks left on and inside car. I would suggest asking your mechanics to handle peopleās vehicles with care and not all Willy nilly.
Service advisor was very professional and helpful. My truck needed warranty service and it was very smooth and easy to complete.
We have done business with Kearny Mesa CDJR for a few years now. We have our set team members we deal with. Adil for sales and Sweets and Billy for service! We wouldn't think of going anywhere else. Top Notch Customer Service is provided by those three!
Kearny Mesa CDJR is a top notch dealership. My wife and I met several people throughout the course of purchasing a new Dodge Challenger. Hector was our first contact at the dealership, and he worked with us throughout the entire process. We also worked with Adil and Kyle, who were also extremely friendly and professional. Purchasing a new car can be a bit stressful, but my wife and I both agree that Hector and his associates made the process quite pleasant. Their positive and friendly attitudes were contagious. We certainly recommend Kearny Mesa CDJR.
Very efficient and reliable. Easy in and easy out. Iāve been going there for years.
Jr was very helpful and just plain nice. It did take longer than promised but they did make me feel happy and bit over charged. Thank you!
excellent Service! Even with the long line of cars in front of me, I was worried this would take too long , but I was checked in within 10 minutes. The Tech. explained everything that was going to be done with my Jeep (60K inspection) My Jeep was ready by 2:30 the same day. Thank you.
Jr. was very professional, told me what was needed service, i needed oil change, he said they were really busy, took a bit longer than he anticipated. Overall the experience was great as can be. Thank you.
Tito was great answered all my questions and was very helpful getting the deal done
Great service reps. Easy to get ahold of after an appointment is made and the vehicle is dropped off
The service department has gone above and beyond to ensure my vehicle is working as it should and have always had it ready when I needed it.
This is the second Jeep I purchased from this dealership . I was very pleased with how my sales rep (Alan K) listened to what I was looking for and found the best fit.
Very hard to get ahold of after you drop your car off and slow to even begin the service on your vehicle (dropped off Monday morning and they began working on it Thursday)
First time bring it in for service.Met Jr and job was done right on time.
Alfonso was very helpful and provided excellent customer service! He was professional the entire process and would recommend to anyone!
The man that helped me the service advisor was so helpful. He was amazing. He got me in and out in an hour. Thank you guys so much. The service advisor was Josh Kelly thank you so much Josh.ššš
Alfonzo was very professional and extremely helpful. The Service was finished ahead of schedule and I was very happy with the over all professionalism.
While on a trip from Atlanta to San Diego towing our airstream our Brand new Ram 2500 had a check light turn on, I called several dealerships in the area nothing available for weeks! However, I call Kerny Mesa service office told them my emergency situation and wiggled us into a quick check. They ordered the parts and done in a few days. What can I say other than amazing customer service and the team of people there were fantastic! Saved our dream month long family vacation from utter disaster. Thanks Team Keny Mesa YOU ROCK!
Joaquin reached out after I submitted an online inquiry on a jeep. There was an issue with rear spare tire needed to be ordered and Joaquin followed thru the process from start to finish. I appreciate the attentive customer service.
I had an appointment for my eco diesel Ram 1500 to get the oil changed. I got there early but waited in line for 45 minutes before anyone signed in my truck. Then I was told it would take 3 hours for the service. What good was an appointment??? My truck went to the back of the a long line. I finally got a service tech to move it up to the front since i was waiting for it. After 3.5 hours, it was done and then they put the checkout paperwork on the desk of a service advisor that was at lunch. I ... Read More DealerRater - Aug 5, 2023
Are service advisor Billy Amaral has always treated us great! We always go to him.
Everything was top notch. Alfonso was and always has been excellent in all respects as my service advisor.
waited over 3 hours for a simple oil change. no cold drinks in the lobby . miserable time waiting
My car remained parked on the lot for several days before receiving any attention. Despite requesting updates multiple times to address various issues, the advisor claimed there were no available updates. After providing them with the TSB and software updates myself, they finally acknowledged the need for them. However, they lacked the necessary parts to resolve another issue and suggested rescheduling, prolonging the wait once again. All in all, this whole experience has been less than satisfactory.
Went in for an oil change and when I left I noticed my turn signal was blinking fast and when I returned to tell them about it they said they noticed it and failed to tell me and put it on the inspection sheet. When I arrived at home I opened my hood and noticed there was a lot of oil all over the engine compartment. This is the first place Iāve taken my car to and will not be returning.
I always get the best service from Chris Schweitzers. He always listens to my concerns and makes sure Iām taken care of. 5 star rating on him and his supervisor Promise!,
First service was quick (24 hour turn around) and efficient. Junior (service technician) was cordial and patient. Highly recommend the service department.
The salesman were GREAT, sales manager, financing were a zero, they would never work for me, total joke.
Chris was fantastic! This visit, he handled everything the car needed, with good communication and follow up. Very accessible and helpful. My prior interactions with the dealership have been less than stellar, hence the 4-star review. Calling to fix a recall in the past was an exercise in futility. The dealership never had the right parts. There is no car rental provided (and big Chrysler does not reimburse despite their promises, but thatās another story). But for an actual issue, Iād highly recommend dealing with Chris if he is available.
worst possible service experience. my "service representative" Fonzie, did not show up for work. I was asked to fill out a form and Fonzie would call me whenever he showed up. In the meantime, I could go home. REALLY????
I complained to the service manager, Larry, who was hostile and belligerent. He asked me if the call center gave me any reason to expect decent service.
I leased my vehicle from this dealership and the initial leasing process was fine, but every interaction I"ve had with the dealership and the service department since then has been ... Read More DealerRater - Jul 9, 2023
Had a morning appointment to drop off Jeep Wrangler for service (check engine light was on). Waited in line (which was out the driveway and down the street) for half an hour. Was told that because "Fonzie" had not shown up that I could fill out a form and he would call me when he came in. When I declined to do that they said I had to leave the car for three days, and they had no loaners. When I complained to the service manager "Larry", he asked me if the call center where I ... Read More DealerRater - Jul 9, 2023
Chris Sweets is my service advisor and does a great job with communication, attention to detail and overall great customer service. He is my man!
My Rep, Junior, is great. I have been going there for years and will continue to go as they are honest and do not try to oversell unnecessary work. I went for brakes and they took them apart and said they were still good and just needed a good cleaning as i go to the beach a lot and sand was making the squeaking noise. They rotated my tires while at it too.
Efficient and on time customer service. Very attentive to my needs and my time limitations.
Great service/ Great customer service/ I couldn't ask for anything else. I am a happy customer.
The service technicians are friendly, helpful, listened carefully to my concerns, explained every step taken and are thoroughly professional. We will definitely return!
Did an early drop off. Painless and convenient, the work was done and completed quickly
I had made an appointment and my advisor explained all the different options that may vehicle needed. Very happy with the service.
Everyone was very helpful in the vehicle service process. We are very happy with the service we received.
Always been a pleasure coming here. Fonzi helped me. Very polite and informative. Pleasure to work with him.
Friendly staff, they were very informative with the repairs and kept me up to date on the repair and condition of my vehicle.
I bought my car at Kearny Mesa Dodge, All servicing has been at this dealer, all servicing has been excellent including the most recent. Keep up the good work.
Great communication and Iām very happy with my experience there. Iād definitely buy there again.
Alway great working with Billy and the team for quick service and return of my vehicle.
Eduardo was very friendly, knowledgeable, and helpful during our purchase on a new Pacifica Hybrid.
I am very pleased with the service and the professionalism. Everything was smooth and timely
Jeff (salesman) is super friendly and got us a great deal on our Jeep and very helpful with everything we needed to know.
Been having my car serviced here for over 5 years even though there is another dealership much closer! They always strive to please and I'm getting great setvice!
It's good , efficiency and helpful. Good people on welcome zone,clean and clear conversations
William in service was on it and everything was great! Thank you all so much! š
Great service! Overall but I wanted to also mention Jesus was the best! He helped me choose new tires for my Jeep and was able to add tire change to my appointment even though I only went for oil change. Iām very happy with his knowledge and expert advice
Extremely helpful! Had an issue with my truck on a Saturday, mind you I live 7 hours away. Stori A. took the time and got my vehicle in the same day to have it diagnosed, this is after all other dealers around area told me 5 days for next appointment! Then when above and beyond to make sure it got repaired even after had some issues with warranty. Definitely recommend this dealer
Much better than my last dealership who I won't mention. My Rep. "Sweets" was great. His communication was clear and concise. Very professional and didn't try to get me to commit to work that wasn't necessary. Everything went smoothly. The only issue was the time frame. It takes a a long time to get things completed because they are so busy. Thanks KMDJR!
Thhis was our first time using this dealership/service department. Just needed oil change. Personnel were courteous and seem competent. We were able to get an appointment within a couple days. Two negatives- 1) upon arriving at appointment time, we were told it would take 2 hours to get the oil change done and 2) the oil change service cost over $100. The same service at our dealer in midwest is about half the cost, twice as fast, and our vehicle is returned washed. Perhaps there are different standards in Southern California as we have not used any other service departments here.
Incredibly professional. Very happy with Josh Kelley and the entire team. Great communication and passion in their work.
Excellent Timely work, service advisor was top notch, good communication. Again, excellent timely work, good service
Received awesome service. My Service Advisor,Billy, was great as always. Thank you Billy for caring.
KMCDJR Service Advisor Billy A. was very helpful. He was able to get my Jeep in early by leaving it there instead waiting for my two week appointment. This was based on his recommendation. He helped me navigate all of my vehicle service and warranty needs with a friendly demeanor. It was a pleasure working with Billy. The Service Tech also did a great job repairing my Jeep.
Junior took care of me and called when the vehicle was ready. Great communication and was fast and easy.
SIMPLY THE WORST. I brought my Jeep for the third time for the same problem. Then to add insult into injury this dealership damaged one of my aftermarket spot lights & they refuse to fix/replace it. SHAME ON YOU. They do not understand the words āCustomer Serviceā
Dealership is well overbooked. The earliest I could make an appointment was two months out. I emphasized that I was coming from out of state and was traveling and that whatever time they gave me how important it was that this was not a drop off and or leave, hence the appointment date and time. When I arrived at my appointed time I was told they were extremely busy and that it was best to just leave it. After a bit of discussion with the service advisor and the service manager, they decided to give it a look with the ... Read More DealerRater - Mar 4, 2023
Josh was attentive and responsive, following up on a timely manner and providing assitance in navigating the warranty process. Thank you Josh for great communication and for and looking out for the customer.
Very organized team and great customer service at the dealer as well as a follow up!
Once you get to the actual service rep, the service is great, but they seem to have outsourced the service phone line and I have had several bad experiences: They booked by an appointment through the service line and when I showed up at the appointed time, I was told they couldn't get to my car for another two weeks. Another time I needed something specific and it was days before I got an answer through the service line. The trick is to get the direct number of a service rep and not call the main number
Very efficient and pleasant service experience. Work done on time. Have had the vehicle serviced here before.
Been working with thus dealership for over ten years. Brought 2095 Chrysler 300C in for Check Engine light. Parked the car for 2 weeks. Couldn't figure out the problem but gave us a $1900 estimate if they could explore a solution. Picked up the car to take elsewhere and it now had low fuel (gave it to them full) radio stations changed, key stuck in ignition, and other problems that weren't there before. Very disappointed and have now lost a loyal customer.
Ongoing bad experience. Service department has had our vehicle for 3.5 weeks, and for the last week and a half I havenāt been able to get in touch with anyone. 2+ weeks ago I sent multiple texts to our service agent, replying to his automated texts requesting questions/feedback through that forum; but got no reply. Left him a voicemail, and he said he doesnāt check those texts, only email and phone. Left him a long email detailing all my questions about the service, and sent multiple follow-up emails and left multiple voicemails, with no reply to any. Called the ... Read More DealerRater - Feb 13, 2023
Connect With Us