Customer Testimonials
Willy and Celeste at Kearny Mesa Chrysler, Jeep Dodge took great care of us! They provided a very nice loaner vehicle while ours was being serviced. They had everything ready when we got there so it only took a few minutes to drop of the truck and be on our way. I would definitely recommend them!
The staff goes out of their way to make the process as easy as possible. They are kind and professional. They are always knowledgeable of my car and its workings.
Alfonso Fuentes was my service advisor. He went above and beyond to ensure my concerns were taken care of efficiently and in a timely manner. In my case, a few different issues arose that needed extra attention and Alfonso (Fonzie) wasted no time in resolving these issues. Alfonso is incredibly pleasant to work with, plus he was thorough when describing in detail the service that was needed. I give Alfonso 10 out of 10 stars. Overall I have had very positive experiences at both this service center in Kearny Mesa and in Poway. I highly recommend.
Alfonso Fuentes was my service advisor. He went above and beyond to ensure my concerns were taken care of efficiently and in a timely manner. In my case, a few different issues arose that needed extra attention and Alfonso (Fonzie) wasted no time in resolving these issues. Alfonso is incredibly pleasant to work with, plus he was thorough when describing in detail the service that was needed. I give Alfonso 10 out of 10 stars. Overall I have had very positive experiences at both this service center in Kearny Mesa and in Poway. I highly recommend.
The service team here has been taking care of for decades. We've had our share of experiences with service teams at car dealerships and these people are better than the rest when it comes to professionalism and courtesy. During this last visit, they had the work done in LESS time than they estimated. How often does that happen to you with other car maintenance & repair shops?
Online scheduling was easy and user friendly. Was able to select the date and time that worked best for my schedule. Wait time was accurate for my service. Agent who managed my service was professional and provided Excellent Customer Service!
Thank you to the team at Kearney Mesa CDJR! Josh was phenomenal and the entire team took great care of me and my Jeep! I will be back for my next service
Love my smooth experience with this transaction my sales person Jordon and Eli made the whole experience amazing Jordon was very informative about my new purchase
Christopher Melton in the service department was absolutely phenomenal! The level of service he & his team provided in a timely manner was exceptional! I needed my turbo replaced, so we could go on a family vacation and I needed it done in a short amount of time, he just made it happen. I will continue to be a product ambassador for the dealership-thanks to The Topher!
Extremely polite work completed very quickly. Nice sitting area. Superb! No complaints about how I was treated or work quality
excellent customer service. I would go again for service. This was a recall service. Thank you
Alfonso was great. He helped get my truck through the service repairs it needed.
Alfonso was a great help. He let me know the process and kept me informed in a timely manner.
Excellent service department that takes care of its customers. Went into to have the fuel filter on my EcoDiesel changed and it was completed in about two hours.
Outstanding and honest service. I brought my Jeep I'm to have it serviced. William Ameral is the person I trust when it comes to taking care of my Jeep.
Amazing they took my car in notified me of what needed to be fixed provided quotations worked with my car coverage provider and had the car fixed and returned within a day. Rep was very professional and knowledgeable and worked with me to get everything I needed taken care of and back on the rode. AMAZING SERVICE!!!!!
Alonso is my go to at Dodge Chrysler Kearny Mesa. Always keeps my car in great shape and recommends what should be done. He gives you a heads up of what the car will need in the future to prepare myself next time I come in for oil change.
great work! Ely was great and had my jeep ready for me to take off to my next destination. great communication, friendly, and reliable.
Chris was great with every step of the repairs. It took some time to gather all the parts for the repairs needed and he was sending me text messages as to when they would be ready to fit me in once parts were onsite. Chris then texted me to say when my Jeep would be ready and actually called a day early to say it was finished.
Thank you to Streets and the mechanics that worked on my Jeep! Greatly appreciate the quick response and repairs conducted!
Kearney Mesa Jeep fixed my Jeep, they were fast friendly and everything was fixed perfectly
Service and repairs were excellent but minor accident occurred and my rear bumper had to be repaired and my DISH antenna dome was damaged when vehicle was on lift).
We were pleased and our expectations were met during the recent purchase of a new Jeep Compass at Kearny Mesa CDJR. Our salesperson was Aldo Jiminez and he provided top notch customer service as always. We have previously purchased a Jeep Wrangler from Kearny Mesa and Aldo was our salesperson previously. We returned because of the positive experience and were not disappointed with the most recent purchase.
Service and maintenance was done in a timely manner vitro helped my husband and myself with our car issues
Good service as always. Friendly and helpful. Service time for repairs are starting to get long with car sitting in que for over a week.
This service dealer is the best. When another dealer in La Mesa California lied to me multiple times, I went to Kearny Mesa. They were truthful, kind skilled and did the work in a timely fashion. My car was cleaner when I picked it up than when I left it. Joshua is a great service advisor and let me know what was happening with my van. I would give this service dealer more than five stars. I won’t be going anywhere else for service.
Worked with Jeff Salimi -- CAN NOT EXPRESS HOW GRATEFUL we were to have worked with him. He came highly recommended and wouldn't want to work with anyone else. Found the car we were looking for right away, he had the patience to let us go to other dealerships but in the end Kearny Mesa had the best deals and Jeff had the best service.
I had a great experience going to Kearny Mesa Chrysler Dodge Jeep Ram. I have been going there for years and they always take care of my problems and treat me with care. I’ll continue to bring my vehicle here.
Customer service and service on my car was great. I was so happy with my service manager Alfonso. He made sure I was taken care of and my car was ready within a few hours. They performed a recall on my Jeep that I had been waiting for and turned away at other dealerships for. It was easy to schedule the appointment and to get ahold of my service manager. It was my first time here and I will be back instead of trying the dealership I bought my vehicle at. I would highly recommend.
My experience with Adil Sahleem and team was great! He was not pushy or high pressure which I appreciate. He was kind and friendly. He followed up when I was looking and after I purchased.
I went into Kearney Mesa Chrysler, Dodge, Jeep, Ram and the experience was so amazing that I sold my vehicle and ended up purchasing a Maserati through them. I was so pleased with the salesman and the relaxed atmosphere that I decided to keep my business within this dealership. Amazing experience from beginning to end. Thank you
Excellent customer service. Regular updates on status of repairs. Timely completion of repairs
Jeff is a Great person Who Help me to get these car I purchase couple of days ago: and Thank you to keep me more comfortable and make everything easy. You are a excellent person and Thank you Again.
Service was great was always. Billy is fantastic and is always looking ahead for future service needed.
FonZie, our service tech, was so professional, kind, thorough and amazing!
Great service at this facility. Every time I take my car in for service, they take very good care of it and make sure that it is returned exactly the way I left it with them. They take pictures of every detail to make sure that it does not come back with any damage.
Alfonso Fuentes, my Service Advisor was courteous & professional. He kept in constant communication with me, and informed me of the necessary maintenance and repairs to keep my vehicle operating optimally. He is an outstanding SA.
Fast service and Elyas is to talk to he keep on ko updating me about my car status.
Alfonso is a pleasure to deal with. He always keeps me updated and he the dealership was on time with all repairs
They did a great job! Finished when they said they would. Plan on returning for future maintenance and repairs as needed.
Excellent customer service, friendly, professional.
Absolutely professional, Chris (Sweets) took all the time to understand the problem and ensure it got fixed. Very thorough and detail oriented.
I was in town from Palm Springs visiting family and was smelling burning plastic in my car that had me extremely worried. Alfonso helped me out and knew I needed my car to return home he explained something could?ve stuck to the bottom of my car causing the smell and he had it checked out extremely quickly and sure enough, he was right! Everyone in the office was extremely kind to me and my son. Glad it was something simple but I will definitely return in the future for repairs because of how good I was treated!
Service Advisor Topher is by far the most knowledgeable, polite and honest. Just a phenomenal person.
I was in town from Palm Springs visiting family and was smelling burning plastic in my car that had me extremely worried. Alfonso helped me out and knew I needed my car to return home he explained something could’ve stuck to the bottom of my car causing the smell and he had it checked out extremely quickly and sure enough, he was right! Everyone in the office was extremely kind to me and my son. Glad it was something simple but I will definitely return in the future for repairs because of how good I was treated!
Ron & Alma helped with my purchase. 5 stars for both. -1 Star as veh has issues unresolved after 2 months. Praying it's not a lemon. Staff very helpful, veh being a demon. Investing in buildout of van & hoping I'm not wasting time/money. NOTE: pchs was in person - not contactless.
I had a great experience. Elyas was helping me through my visit, he made it very easy and fast and convenient. Definitely 5/5 rating 👍
Thank you for taking care of my keep and the great customer service from Lorenzo.
Other than the fact that I had to wait for a part to be ordered, I was kept updated nicely. It would also have been helpful to have a loaner car, though I was quite fortunate to be able to borrow one.
A service advisor, Alfonso Fuentes kept in contact with us and I felt we were all informed. The repair work was excellent
I made the appointment online and it was very simple. On the day of my appointment, I got there on time and they were ready for me! I was offered snacks and beverages. Excellent service! Thank you Elyas Popal for a great service!!! ?????????? A shout out to Jeff Salimi for your genuine care! ??????????
Fast, Friendly, Courteous. I've been getting service there for the last 11 years and I will continue to!
Easy, fast and efficient! I made the appointment online and it was very simple. On the day of my appointment, I got there on time and they were ready for me! I was offered snacks and beverages. Excellent service! Thank you Elyas Popal for a great service!!! ⭐️⭐️⭐️⭐️⭐️ A shout out to Jeff Salimi for your genuine care! ⭐️⭐️⭐️⭐️⭐️
Fast, Friendly, Courteous. I've been getting service there for the last 11 years and I will continue to!
Appointment made dropped off car diagnosed. Rep called me and explained the diagnosis and car was repaired/returned and covered under warranty.
Easy to get timely appointments. Excellent customer lounge with great coffee machine. Courteous service managers.
I came in for oil change and tire rotation. They are super nice and helpful with my car.
Very good quick service compared to a year ago That is it
It was great experience with you guys thanks a lot
Outstanding sales and financial services. Personnel are highly motivated and customer oriented.
My experience with Kearny Mesa Dodge/Jeep/Ram was fantastic. I grew up in San Diego and currently live in Hermosa Beach. I had looked at the Jeep Hybrid at various dealerships throughout Los Angels and San Diego. Kearny Mesa Dealership was the best fit. Eli greeted us and showed us the Jeep Wrangler Hybrid. He knew a lot about the car. The other dealerships that I had visited, I knew more about the car than the representatives. Eli was such a good sales representative. He was very available, patient and made me feel very comfortable with our choice. I ...
Excelent service and fast if you go at the morning I would like to include a car wash or something extra
Dealership provided excellent customer service. Service was performed in a timely manner
Thank you, Alfonso, for an excellent service! also wanted to thank all the participating technicians for their good work.
William was great. He make sure to take care good care of my car.
Thank you for the excellent service on my 2021 Jeep Gladiator. The staff was friendly, my Jeep's problem was solved and covered by warranty, and my service advisor Chris Schwieters was responsive and helpful.
Everything was smooth like silk. I decided to service my jeep on the way to school without an appointment, but I was able to drop her off and pick up later without missing my classes. Thank you.
Had my car for 2 weeks waiting for a part and getting serviced. My service guy, Billy, is always pleasant and apologetic when there is a delay.
I had to have the car dropped off after hours by a tow driver. Billy contacted me, explained what was needed, and got the work done.
Ely was a wonderful service person! Appreciated his attention to detail with the repair of my van.
Very happy with my buying experience, my salesman Brandon was great, offered to help me get my other car back and dropped off the second key and operators manual the next day to my place of business. The Sales Manager went way out of his way to get me into my new Challenger. Also wanted to thank Kyle in Finance, made the paperwork part easy.
Victor was very helpful and attentive. Also, was a lady that unfortunately I don?t remember her name but she is outside registering the cars that need service . She was super nice .
Thank you for the excellent and very prompt service on my 2020 Jeep Wrangler Rubicon (diesel). Everyone was friendly, my Jeep's service and factory recall was done while I waited, and my service advisor kept me informed of the progress.
Jr went above and beyond to service my truck. He provided me with excellent customer service. Also, while waiting in the lobby my three-year-old and I received great attention by the employees working there. Overall a great experience.
Billy Amaral was so easy and professional to work with for my maintenance needs. It’s always a pleasure to deal with Billy.
Large waiting room, the turnover time is not that quick. Everyone is pretty friendly. Good
I was just there this morning (6/2/22) at 7:45 AM for service on a V51 Recall for my Jeep and want to pass-a-long a "thank you" to Elyas "Ely" Popalto and the rest of the service department. Ely was very friendly, courteous and professional. He promptly took down my information and he assured me that all would be taken care of. About 12 minutes later I got a text from him saying that if I needed anything or had questions to let him know. My overall experience at Kearny Mesa Dodge Jeep Ram was excellent, thanks again to all; ...
I was very happy with the customer service I received and the professionalism will be seeing you in the future thank you
great service overall, above my expectations, clean and punctuality i will for sure recommend this dealership
I dropped my Jeep off on a Friday for a window motor replacement and it was returned to me on the following Thursday. Thomas let me know that they were very busy and it would take longer than normal. Thomas kept me updated throughout the process via text and handled it very personally and professionally. When I dropped off my Jeep I was quoted a very high number for the repairs but when I picked it up it had been adjusted to a number that was much more reasonable for the work done. Victor was a fantastic ambassador of good ...
Very nice, helpful, and knowledgeable staff. Everyone was happy to answer questions and went out of their way to make us comfortable.
My experience was great and there was definitely a customer first feel to the whole experience
Pat is your guy and he was helpful, honest, and seemed to have everyone's best interest at hand.
Chris ?Sweets? is an excellent Customer Service Agent who was extremely helpful in ensuring my Jeep warranty repair experience was perfect!!
Took my Jeep in for a Dealer Recall in order to renew DMV Registration. Staff was attentive
Repairs were completed on the same day with no issues.
After a rocky start at the service dept. Christoper "Toper" Melton did a superb job uf taking care of my truck. He kept me informed of it's progress and it was done in a timely manner.
Excellent all around service Everyone worked proficiently to get my car services and up to date on all issues
We had a great experience with Todd at Kearney Mesa CDJR. The process was simple. No hassle.
Kept me posted on service progress. My service agent was prompt and courteous.
Alfonso and Junior make the process very smooth. Thank you. 100% recommned.
Topher took over the reins and kept me in the loop with everything relating to my Nitro. I went in for a long overdue recall and he was able to address my check engine light that another service center claimed was the upper intake manifold that would have cost me upwards of $1900. Needless to say, it was not that and only came to $588 needing only the canister to be replaced. STAR Smog service passed with flying colors. Thanks to Topher, the entire service department, and most especially, Amanda, for keeping me humble.
Bill did a great job. My jeep was repaired and delivered ahead of schedule. Always honest and upfront about needed repairs. I will definitely be back.
Repair of a recall problem. Took a little longer than expected but Billie Amaral, service advisor, was on top of things. very helpful.
William scheduled the appointment and had everything ready to check me in. William was willing to schedule a uber to take me home so I didn't have to wait at the dealership while the maintenance was being performed on my car.
Chris Schwieters was great and very friendly. He explained what the problem was.
This review is based on my experience of buying a used car (2016 Volvo XC60) from Kearny Mesa CDJR. Once I found the vehicle that I was looking for, I contacted the dealer and I was put thru Jeff, a salesperson. Jeff answered most of my questions about the vehicle that I was interested in. He followed up with me via text messages with requested pictures and assured me that the vehicle is in good working condition without any issue. I live in Orange county and this dealership is 100 miles away from me. I really wanted to make sure that I ...
I?ve been bringing mai charger here since 2017 and Will has assisted me for the last few years. All of the other guys are good but he is great! He has excellent people skills and will go above and beyond to deliver the best service possible. He really cares and it shows. The service dept here is awesome. They get you in and out and document any issues to alert you about. They will also wash and vacuum your ride if needed?
The team did an excellent job getting me in my new truck. I had an amazing experience and would highly recommend them to anyone.
Day of visit there was load jack hammering going on in the parking lot.
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